However, we understand that with the COVID pandemic that it is not always possible to get in to see us so this demo service offers another option. We would obviously prefer to see you in-store so that more accurate advice and support can be given. Please call us to discuss anything with regards to this service, we are here to help. If a racket is returned to us late and we have not been advised of a delay then we have the right to charge an additional fee. Taking this into account should allow you 8 days of usage. This time scale Includes postage both ways, which we allow an average of 2 days to get to you and 2 days for you to get back to us. We very much hope that this will not happen but as a matter of precaution we feel the need to include this.ĭemo rackets are allowed to be kept for 12 days only. We do have the right to charge an additional fee if we feel that the racket has been misused/ill-treated or late getting back to us BUT please note that this will be discussed beforehand. So if you take two rackets out then the charge when the rackets are returned will be £30 (providing the rackets are returned to us in similar condition – please see below). Please note that the demo charge (£15.00) is based on the number of rackets. We allow no more than two rackets at a time to be tried. Please note that the demo fee does not occur if a racket purchase is made. Once the racket(s) are returned, after inspection, we will either refund your account minus the £15.00 demo fee (this charge is per racket) OR if you wish to make a purchase we will send out your preferred racket. To demo a racket we simply charge you the selling price of the chosen racket, which is inclusive of a £15 demo fee. If you wish to increase the size to suit yourself then we are happy for you to do so (please remember that an overgrip has already been added due to hygiene measures relating to the COVID pandemic). There are no grip size options on demo rackets. As a rule, nearly all performance rackets (rackets priced at £125 or above) will be in our DEMO programme. Any racket that is available in our demo programme will be listed in the grip size drop down menu as “Demo this racket”. Withersonline Demo Service Terms & ConditionsĬhoose a racket to try from our racket selections. It needs to get back to us in the allocated time and in a similar condition to when it was given out (please see our online terms & conditions below). Assuming all is ok with this, we’re happy to let you take demo rackets away BUT if you are looking to use to request a demo we do things a little differently! We treat it as a sale but we refund your money minus a £15.00 demo charge fee when the racket is returned to us.

In-store we request proof of identity and we ask a few questions to confirm who you are and where you play etc. We also clean down all demo rackets when they are returned too.

You can keep this when the racket is returned as we cannot use it again. To keep it all as safe as we possibly can, we put a NEW over grip on every demo racket that is taken out. Our expertise on rackets is second to none and we’re confident that we can offer you the best service and advice, making the daunting task of choosing a racket a little easier!ĬOVID – Things are a little different at the moment but we are still offering a demo service. We would always advise that you visit our shops for this service as by talking with us we can narrow down your selection and hopefully help speed the process up by offering suitable rackets. It offers that added reassurance that you are selecting your perfect racket. We carry an extensive selection of performance rackets for you to try before you buy. Our demo service is well used and sometimes needs a bit of planning to keep the rackets available for you. Please note that it is advisable to contact us if you’re planning on visiting one of our shops as we cannot always guarantee that demo rackets will always be available when needed. Here at Withers Sports we offer a demo racket service both online and in-store from any of our shops. 09:00-17:30 | Address: Withers Sports, 6 Carts Lane, Leicester, LE1 5FL | Tel: 01 | Email:

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